Multi-Family Resident Services


There are two things that you absolutely must have in order to attain an outstanding program:

1. High Quality Staff: It is imperative that you choose the best staff and the correct training to maximize success. You need the right staff with the right training, and the right attitude.

2. Solid Program Design:
The quality of your program design directly impacts the success of your clients. You must have clear policies and procedures, clear performance standards, and clear outcome measurements.

There are some common obstacles that prevent you from achieving program success. Following are some of the obstacles that you should be aware of:

Face It: You’re No Superhero. You cannot serve everyone and their every need. Do not try to save the world… Instead, respect the boundaries of your program, focus on delivering excellent services to your clients and you will produce outstanding results. You must produce outcomes that count and work smarter, not harder.

Don’t Bite the Hand That Feeds You
. Your agency has written and unwritten rules. Learn the rules and play by them. You must work within the political, social and economic parameters of your agency.


PIC Consulting offers comprehensive program development services for youth and adult programming such as:

Academic Enrichment, Leadership Training, Drug/Gang Prevention, and Employment Readiness.

The key steps to establishing a dynamic, multi-generational program include:
Assessing resident needs
Designing the program and the curriculum
Developing policies and procedures
Designing an implementation plan
Establishing outcome measurements

PIC Consulting will work with your staff on each of these steps as well as in the development of cost effective tools that will maximize program success.

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