Program Outline
Day One
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The Importance of Selecting the Right Staff
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The Right Training for FSS Staff
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The Right Attitude
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Brief Overview of FSS Regulations
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The Role of the FSS Coordinator
o
Face It: You’re No Superhero
o
Clients
o
Property Management
o
Upper Management
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The Boundaries and Limitations of FSS
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Ethics for FSS Coordinators
o
Ethical Boundaries
o
Real vs. Perceived Impropriety
o
Don’t Bite the Hand That Feeds You
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The Client Perspective
Day Two
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Designing and Implementing Your FSS Program
o
What HUD wants you to know
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Designing Your Program Policies
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Outreach Strategies
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Orientation and Enrollment
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The Escrow Account: Friend or Foe?
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Interim Withdrawal Policies
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Final Withdrawal Policies
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Graduation Requirements and Policies
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Extension Policies
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Re-Enrollment Policies
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Portability Policies
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Grievances/Appeals Policies
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Denial of Participation and Termination
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Procuring Effective Supportive Services
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Disability
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Entrepreneurship
Day Three
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The Importance of Correctly Positioning Your FSS
Program Within Your Agency
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Working With Upper Management
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Getting the Right Support From Your Agency
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The Power of the FSS Career Plan: The Career
Planning Process
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Documentation
o
The Importance of Accurate Documentation
o
Tools and Strategies for Documentation
o
Telling The Story With Data
·
Review for Certification Exam
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Questions and Answers
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Certification Exam
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